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Making a Purchase
To make a purchase just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished check your Basket to make sure you haven’t missed anything, and proceed to the 'Checkout'. You will be asked for a few details that we need to be able to complete the order.
We currently use Paypal to process our orders online. You do not need an account with Paypal to process your order - this is done automatically and you can choose a variety of payment methods via the Paypal portal. It costs you nothing to pay via Paypal.
We use a courier for heavier items or orders of higher value or larger size. Individual items are sent via Royal Mail or other reputable parcel delivery providers.
We aim to ship all items within 2 to 3 working days after payment is received if all items are in stock.
If we are unable to fulfil your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery, we will gladly refund any money you may have paid and/or cancel the order.
If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Occasionally we will swap out of stock items with similar ones, subject to your agreement. We will contact you via e-mail in this instance.
If you receive a product that is damaged please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to us by email within 7 days of receipt of your order.
Please e-mail us to arrange a replacement or a refund.
Your statutory rights are not affected.